Frequently Asked Questions for Bangladeshi Patients
Find clear answers to 20 common questions about medical travel from Bangladesh to India, Thailand, and Singapore.
1. Is Shifa Global Care a registered organization?
Yes, Shifa Global Care is a registered international medical travel coordination agency operating from our liaison office at Shatabdi Centre, Fakirapool, Dhaka-1000, Bangladesh.
2. How much does Shifa Global Care charge for coordination services?
Our core patient facilitation services—including hospital doctor matching, cost estimates, visa invitation letters (VIL), and airport pickup coordination—are 100% FREE of service charges for patients.
3. Do you guarantee medical treatment success?
No ethical healthcare organization guarantees medical outcomes. We ensure you are treated by premier board-certified specialists at accredited JCI/NABH institutions adhering to international clinical standards.
4. What happens if my Indian Medical Visa is delayed or rejected?
We pre-audit all submitted documents (utility bills, bank statements, NID, doctor referrals) prior to IVAC submission to prevent rejections. If delays occur, our team reschedules your hospital appointments at no charge.
5. Can my family members travel with me as medical attendants?
Yes! Up to two (2) family members or caregivers can travel under Medical Attendant (MED-2) visas alongside the patient.
6. Do your coordinators speak Bengali?
Yes! All Shifa Global Care coordinators in Bangladesh, India (Kolkata, Delhi, Chennai), and Thailand speak fluent Bengali and English.
7. How long does the entire coordination process take?
Hospital invitation letters (VIL) are issued within 24 to 48 hours. IVAC visa processing typically takes 5 to 10 working days.
8. What medical documents do I need to send for consultation?
Send your recent prescriptions, doctor summaries, diagnostic scans (MRI, CT, PET scan, X-ray), and recent blood test reports via WhatsApp.
9. Is my medical data kept private and confidential?
Yes, your medical reports and personal documents are strictly protected under international HIPAA privacy compliance guidelines.
10. What post-treatment care support do you provide after I return to Bangladesh?
We arrange online tele-consultations with your treating surgeon in India or Thailand for follow-up report reviews and prescription renewals.
11. How do I transfer money for hospital payments in India?
Payments are made directly at the hospital cash desk using foreign currency endorsement, international credit cards, or authorized wire transfer.
12. Can I get a doctor's second opinion before booking my flights?
Yes! We provide free written opinion letters and treatment cost estimates from Indian/Thai specialists before you purchase travel tickets.
13. How does airport pickup work upon arrival in India or Thailand?
Our local care driver meets you at the airport arrivals gate with a sign card displaying your name and transports you directly to your hotel or hospital.
14. What is the difference between an e-Medical visa and a regular IVAC visa?
Regular IVAC paper visas allow land port travel (Benapole/Gede) and are extendable in India via FRRO. E-Medical visas are applied online for airport travel and valid for 60 days.
15. What if my medical treatment takes longer than expected in India?
We assist in obtaining an official medical extension certificate from your hospital doctor and submitting your visa extension application to the local FRRO office.
16. Are language interpreters provided inside Indian and Thai hospitals?
Yes! Dedicated Bengali and English speaking international patient coordinators assist you throughout your hospital stay.
17. Which hospital is best for cancer treatment in India?
Apollo Cancer Centres (Chennai/Kolkata), Tata Medical Center (Kolkata), and Fortis Memorial (Gurgaon) are top choice institutions.
18. What are the legal requirements for a kidney transplant in India?
Requires living related donor proof, MOFA Bangladesh attestation, NOC from the High Commission, and approval by the Hospital State Authorization Committee.
19. Can I choose my preferred hospital and specialist doctor?
Yes, absolutely! You have 100% freedom to choose your preferred hospital and treating doctor.
20. How do I start my treatment consultation with Shifa Global Care?
Simply click our WhatsApp link (+880 1999 910 930) or visit our Dhaka liaison office at Shatabdi Centre, Fakirapool.
Have a Specific Medical Travel Question?
Our Bangladesh-India care desk is online 24/7 on WhatsApp to answer your inquiries immediately.